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General smartOne Prepaid Gift Card Questions
Personalizing Your smartOne Prepaid Gift Card
Technical Support
Card Design Fees
Glossary
What is a smartOne
Prepaid Gift Card?
The smartOne Prepaid Gift Card is a pre-paid Card purchased
just for you! The smartOne Prepaid Gift Card is not a credit card. It carries a fixed cash
amount that you can use to make purchases at any locations
that accept Visa or MasterCard debit cards (depending upon the logo on the front of your smartOne Prepaid Gift Card). You can use your smartOne Prepaid Gift Card to shop from catalogs, restaurants, retail stores, or even place orders on the web. For information on how to use your smartOne Prepaid Gift Card in these situations, please see the answer discussed below.
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How does the smartOne Prepaid Gift Card work?
You can use your smartOne Prepaid Gift Card just like a regular debit card. Push "credit"
at the point-of-sale terminal and sign the receipt. Because the smartOne Prepaid Gift Card
may not come with a PIN, pushing "debit" may cause the card to decline.
Every time you use the smartOne Prepaid Gift Card; the purchase amount is deducted from the
available balance until that balance reaches zero. Before you go shopping,
you'll need to know how much money you have available. Knowing your balance
before you shop will assure that your smartOne Prepaid Gift Card is accepted. Once the entire
gift amount has been spent, the smartOne Prepaid Gift Card can no longer be used as a method
of payment. The smartOne Prepaid Gift Card can be kept as a keepsake of the original gift or
be destroyed and discarded.
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How can I buy a smartOne Prepaid Gift Card?
Simply order now.
Please note that you must use your FNNI family debit or credit card to purchase a smartOne Prepaid Gift Card from our web site at www.smartOneGiftCard.com.
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Can I order a bulk quantity of smartOne Prepaid Gift Cards for business gift giving?
We can process a bulk quantity of Gift Cards to accommodate corporate
orders. If you would like more information about Corporate Gift Cards,
please visit our web site at www.smartonesolutions.com
or contact
us.
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Can I customize the graphics or put my company
logo on a card order?
With a bulk order of 10 or more smartOne Prepaid Gift Cards, we can provide full-color, edge-to-edge,
card customization at a cost effective price. Using your image or brand,
we will work with you to create smartOne Prepaid Gift Cards with the look and feel you desire.
If you would like more information about Corporate Gift Cards, please
visit our web site at www.smartonesolutions.com
or contact us.
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Can I purchase a smartOne Prepaid Gift
Card for a child?
You can purchase a smartOne Prepaid Gift Card for anyone.
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What are the fees to purchase a smartOne Prepaid Gift Card?
The service fee to purchase a standard Gift Card is $5.95 - this includes
FREE first class shipping and handling via the United States Postal Service. You may purchase a smartOne Prepaid Gift Card in
any whole dollar denomination from $25 - $750.
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How long does it take to receive my smartOne Prepaid Gift Card?
After you place the order, a smartOne Prepaid Gift Card will normally
be produced and shipped within 5 to 10 business days.
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How do I know how much money is left on my smartOne Prepaid Gift Card?
It's easy to keep track of what's left on the smartOne Prepaid Gift Card. Enroll your smartOne Prepaid Gift Card online at www.smartOneGiftCard.com
to view your balance or call Customer Service 24-hours a day using the
phone number found on the back of your smartOne Prepaid Gift Card.
The merchant may not be able to tell you how much money you have remaining on your
smartOne Prepaid Gift Card. Knowing your balance before you shop will help assure that your
smartOne Prepaid Gift Card is accepted.
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What if my smartOne Prepaid Gift Card is ever lost or stolen?
Immediately report any problems or a lost or stolen smartOne Prepaid Gift Card by contacting us at 1-866-770-2170. You can call 24-hours a day, 7 days a week. A replacement smartOne Prepaid Gift Card will
be sent to you less a reissue fee (please refer to the Terms & Conditions
provided with your smartOne Prepaid Gift Card). As long as the lost or stolen smartOne Prepaid Gift Card is reported immediately,
you will not be responsible for any unauthorized charges.
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Can I use my smartOne Prepaid Gift Card at an ATM?
ATM access is not available to your smartOne Prepaid Gift Card.
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Can I make a purchase for more than the amount
remaining on the smartOne Prepaid Gift Card?
If you wish to use your smartOne Prepaid Gift Card to purchase an item for more than the available balance on the smartOne Prepaid Gift Card, subject to the merchant’s policy, you may be able to use your smartOne Prepaid Gift Card toward a portion of the purchase price and then use another form of payment to pay the balance of the purchase price. This is called a "split tender" transaction because you would be "splitting" the purchase price between your smartOne Prepaid Gift Card and another form of payment. Before you request a "split tender" transaction, please call Customer Service at 866-770-2170 to confirm the available balance on your smartOne Prepaid Gift Card. Then, you MUST ask the merchant if two forms of payment will be accepted for the purchase you wish to make. If the merchant agrees, first request that the merchant debit or charge a specific dollar amount on the other form of payment (i.e., the purchase price less the available balance on your smartOne Prepaid Gift Card), and then use your smartOne Prepaid Gift Card to pay the remaining balance. Some retailers, particularly department stores, will only allow a "split tender" transaction if the second form of payment is cash or check. Internet and most mail order merchants do not permit "split tender" transactions. We do not guarantee that the merchant will accept two forms of payment, such as two gift cards.
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What if the purchase is denied?
The available balance on your smartOne Prepaid Gift Card is probably less than the purchase
amount. Before you go shopping, you should first verify the balance on
the card by visiting our web site at www.smartOneGiftCard.com
or by calling Customer Service using the phone number found on the back
of your card. The merchant may not be able to check your available balance. If your smartOne Prepaid Gift Card was declined and there are sufficient funds to cover the
purchase, contact Customer Service using the phone number found on the
back of your card to determine why the card was declined.
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Can I use my smartOne Prepaid Gift Card
at gasoline merchants?
If you use your smartOne Prepaid Gift Card to purchase gasoline, we recommend that you pay inside the station, not at the pump. If you were to pay at the pump, the electronic terminal at the pump may be programmed to confirm that you have sufficient available balance on your smartOne Prepaid Gift Card to pay for an average purchase of gas. Before you are permitted to pump gas, many pumps seek an authorization for $75 and this amount could increase from time to time ("Preauthorization Request"). If you have an insufficient available balance on your smartOne Prepaid Gift Card to cover the Preauthorization Request, your attempt to use your smartOne Prepaid Gift Card at the pump may be declined. If you have a sufficient available balance on your smartOne Prepaid Gift Card to cover the Preauthorization Request, you will be permitted to continue your transaction at the pump. However, if the dollar amount of your actual gasoline purchase is less than the amount of the Preauthorization Request that we approved, a "hold" on your available balance may automatically result equal to the difference between the two amounts. Once the merchant sends us the final amount of your actual gasoline purchase, we will remove the "hold" on your available balance for any additional amount exceeding this final amount. This may take 3 to 7 days and during this period you will not be able to use any balance subject to this "hold." TO AVOID A DECLINE OF, OR A HOLD ON, YOUR AVAILABLE BALANCE ON YOUR CARD, WE RECOMMEND THAT YOU PREPAY FOR YOUR GASOLINE INSIDE THE STATION.
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Can I use my smartOne Prepaid Gift Card
at restaurants, hotels and similar merchants?
When using your smartOne Prepaid Gift Card at a merchant where a tip may be included (such as at a restaurant) or at a merchant in the travel business (for example, a hotel, car rental agency, or cruise line), your transaction may be pre-authorized for an additional amount above the initial transaction amount. This pre-authorization process is referred to as an "authorization request." Because the authorization request may have been processed for an amount higher than the initial transaction amount, if you have an insufficient available balance on your smartOne Prepaid Gift Card to cover the authorization request, your smartOne Prepaid Gift Card may be declined. If you have a sufficient available balance on your smartOne Prepaid Gift Card to cover the authorization request, it may result in a "hold" on your available balance for the amount of the authorization request. The final amount charged to your smartOne Prepaid Gift Card will not exceed the final transaction amount. Once the merchant sends us the final transaction amount, we will remove the "hold" on your available balance for any additional amount exceeding the final transaction amount. This may take 3 to 7 days and during this period you will not be able to use any balance subject to "hold."
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Can I use my smartOne Prepaid Gift Card to make internet and mail order purchases?
Internet, mail, and phone order purchases may require that we have the correct name and home address of the smartOne Prepaid Gift Card owner on file. If you wish to make Internet or mail order purchases, you will need to register your smartOne Prepaid Gift Card by entering your name and home address prior to performing an Internet, mail, or phone order transaction.
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Can the smartOne Prepaid Gift Card ever have a negative balance?
Any authorization request that is greater than your smartOne Prepaid Gift Card's available balance
will be declined. However, there can be times when a merchant allows
a purchase without prior authorization. To avoid any charge, you should
always know the value on your smartOne Prepaid Gift Card before making the purchase. If you exceed
your smartOne Prepaid Gift Card's limit, you will be billed for the excess amount.
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What happens if I need to return an item?
Each merchant location has its own return policies and will handle
the returns in the same manner as any other credit card or debit card transaction. They may
credit your smartOne Prepaid Gift Card, provide a cash refund or
issue a store credit.
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What if there are still funds available when
my Gift Card expires?
We encourage you to use the entire gift amount before the card expires.
Any balance remaining will be returned to you less a closure fee
(please refer to the back of your card or the Cardholder Agreement provided with your smartOne Prepaid Gift Card).
Funds will be distributed in accordance with your Cardholder Agreement.
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Can I add more money to my smartOne Prepaid Gift Card?
Once the entire amount is spent, your smartOne Prepaid Gift Card can no longer be used as
a method of payment. However, it's easy to order a new smartOne Prepaid Gift Card online at
www.smartOneGiftCard.com.
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Is it safe to order or use a smartOne Prepaid Gift Card?
Our web page, www.smartOneGiftCard.com,
utilizes internal security standards to ensure your order information remains secure.
The smartOne Prepaid Gift Card is as safe to use as a debit card. If a smartOne Prepaid Gift Card is lost or stolen, a replacement smartOne Prepaid Gift Card will be sent
to you and the balance remaining at the time of the report will be transferred
to the new card, less a reissue fee (please refer to your Cardholder Agreement provided with your smartOne Prepaid Gift Card).
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Personalizing Your Gift
Card
- How does the design service work?
- Simple step-by-step instructions are provided for easy card customization.
- Upload your favorite photo or image.
- Enhance the image by enlarging, cropping, rotating or adding a
border.
- Once you are satisfied with your design, hit the submit button.
Return to Top - What do I need to know about Image Approval?
- All images are reviewed for appropriateness according to the standards provided to us by Visa and/or MasterCard. By submitting
an image, you guarantee that you own or have usage rights to the image
and it is permissible to alter, copy, print and distribute the image
on your smartOne Prepaid Gift Card. You agree to indemnify and hold harmless First
National Bank of Omaha, or its affiliates from
all claims arising from the use of the image on your smartOne Prepaid Gift Card.
Return to Top - What is a digital photo?
- A photo saved in an electronic format such as JPEG on a disk, CD-ROM
or on your computer. This is the file format usually output by digital
cameras.
Return to Top - What do I do if I don't have a digital
photo?
- Physical photos are not accepted at this time. However, if you take
a regular photo to a photo processing facility, they can scan the
image for you and put it on a disk. Have them save the image as a
JPEG, GIF, PNG or bitmap format for easy uploading.
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acceptable?
- The accepted graphic file formats are jpeg, bitmap (bmp), or png.
Please use an image that is at least 640X480 pixels and 50KB in size,
not to exceed 2MB.
Return to Top - What kind of images may I use for my smartOne Prepaid Gift Card?
- You may only use personal photos or images that belong to you, provided they do not contain any of the following prohibited content:
- Celebrities, musicians, athletes, entertainers, cartoons or
other nationally known public figures, etc. (Exceptions to this
prohibition include permission-based photos of you, your family
members or friends photographed with a famous person.)
- Images or names of branded products/services, including abbreviations,
acronyms, logos or other related symbols.
- Provocative or sexual subject matter of any kind. This includes
nudity (either artistic or pornographic in nature).
- Copyrighted or trademarked material.
- Political statements or subject matter.
- Racial/prejudicial or discriminatory subject matter.
- Violence.
- Profanity or Obscenities.
- Advertisements (e.g., personal business cards, etc.).
- Phone Numbers (e.g. 800 or 900 #'s) and E-mail addresses and
Web addresses (e.g. www.xyz.com).
- Any references to the Olympics Games or Events.
We reserve the right to reject any images submitted to us.
Return to Top - Are copyrighted images or phrases permissible
on my smartOne Prepaid Gift Card?
- No.
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logos on my smartOne Prepaid Gift Card?
- No, these logos are protected by copyright laws.
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photographer?
- No, in most instances, these are the property of the photographer.
Return to Top - What happens if my image is rejected?
- If you do not submit a smartOne Prepaid Gift Card design for your personalized smartOne Prepaid Gift Card or
your image is rejected, you will receive our standard
smartOne Prepaid Gift Card.
Return to Top - If my image is rejected will I have a
chance to choose another image?
- No, we will send your smartOne Prepaid Gift Card with the standard smartOne Prepaid Gift Card design.
Return to Top - Do I need to re-size my photo before I
start?
- No. Our design service provides a re-sizing tool (enlarge, shrink,
rotate, invert, etc.) to make sizing the image to your smartOne Prepaid Gift Card as easy
as possible.
Return to Top - How can I ensure that my smartOne Prepaid Gift Card will look
its best?
- Choose a clear, sharply focused image to begin with (close-ups or
scenery look the best). You may also use photo editing software to
enhance your photo prior to uploading if you wish; however, it is
not mandatory.
Return to Top - Can I change the photo if I'm not happy
with the preview?
- Yes. You may go back and alter the image using the available tools
or upload a completely different image if you prefer and start over.
Please note that once the card design has been “submitted”
you will be unable to alter it further.
Return to Top - What if my image doesn't fit on the smartOne Prepaid Gift Card?
- The design site provides tools that will allow you to crop, rotate
and alter the image to fit on your smartOne Prepaid Gift Card. It is possible, however,
that the image you have chosen may not fit on the card to your satisfaction.
In this case, you should go back and upload a different image.
Technical Support
- What are the system requirements to use
the smartOne Prepaid Gift Card design service?
- Please see System
Requirements.
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- My current browser does not support the
smartOne Prepaid Gift Card design service. What can I do?
- You will need to install one of the supported browser configurations
before you can use the service. Please see System
Requirements for more details.
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- Do I need to download any software to use
the smartOne Prepaid Gift Card design service?
- No.
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- What happens if I choose to decline
the
"Upload Photo" option?
- If you do not submit an image, one of our standard smartOne Prepaid Gift Cards will be sent
to you.
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- What if my smartOne Prepaid Gift Card looks different than
the version displayed on the screen?
- It is possible that your computer monitor presents colors in a slightly
different shade than our color card printing equipment. This unfortunately
is unavoidable.
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- What if I lose my computer connection at
some point during the picture uploading process?
- If at anytime you lose connection with our site, one of our standard
smartOne Prepaid Gift Cards will be sent to you.
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- Who will have access to the image that I
upload?
- Except for the mandatory review for suitability that occurs for every
design, your image will be handled automatically by our computer systems.
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- Who do I contact if I have questions or
problems uploading my picture?
- If you have any questions or problems uploading your image, please
call a smartOne Prepaid Gift Card Representative at 1-866-778-4985, 8:00 a.m.
to 5:00 p.m. Monday through Friday CST.
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- How long will it take to upload my image?
- This depends on the type of Internet connection that you have and
the size of the file that you are uploading. The upload time could be
a few minutes, so please be patient. If you have transferred like images
to other types of web services from your computer, the transfer time
should be similar.
Fees
- Is there a fee to design my smartOne Prepaid Gift Card?
-
The service fee to purchase a standard smartOne Prepaid Gift Card is $5.95, which includes FREE first class shipping and handling via the United States Postal Service. You may purchase a smartOne Prepaid Gift Card in any whole dollar denomination between $25 - $750.
Return to Top - Is there a fee if my image is rejected?
- Yes, you will be charged $5.95 to design your smartOne Prepaid Gift Card regardless
if your image is accepted or rejected. If your image is rejected, you
will receive our standard
smartOne Prepaid Gift Card.
Glossary
- Bitmap (.bmp):
- One of the accepted image file formats for designing
a card. The method of storing information that maps an image pixel,
bit by bit.
Return to Top - Flip:
- The process of reversing an image. When an image
is flipped, the contents of the image that were on the left hand side
of the image are moved to the right hand side of the image and vice
versa.
Return to Top - JPEG:
- One of the accepted file formats for designing a
card. Most digital camera images are in the .jpg format. Joint
Photographic Experts Group,
*.jpg. The de facto standard for image compression
in digital imaging devices.
Return to Top - PNG:
- One of the accepted file formats for designing a
card. Developed as a patent-free alternative to GIF, the Portable
Network Graphics (PNG) format is
used for compressing and displaying images on the World Wide Web.
Return to Top - Rotate:
- The process of turning an image. When an image is
rotated, the contents of the picture move 90 degrees to the left or
to the right every time rotate is selected. Rotation will allow the
image to be turned to fit better on the card.
Return to Top - Scale:
- The process of making an image smaller or larger.
Images can be scaled between 50% to 250% of the image's original size.
Return to Top - Show Card Details:
- Card details include the logo, account number, customer name, Visa or MasterCard logo and hologram that appear on your smartOne Prepaid Gift Card. The Card Details are placed on your smartOne Prepaid Gift Card when the card is printed. Please make sure that the Card Details do not interfere with the image that is placed on your smartOne Prepaid Gift Card before the image is submitted.
Return to Top - Upload:
- The process of copying an image from your computer to our site for use when designing a smartOne Prepaid Gift Card. The file is copied to the site so it can be printed on your smartOne Prepaid Gift Card. Please be patient when uploading the image as the upload process may take a few minutes.
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